README

A comprehensive helpdesk solution for Laravel applications with ticket management, SLA monitoring, knowledge base, and automation workflows.

❤️ Support This Package

Hey there! 👋 If this package saves you time or helps your business, consider buying me a coffee (or maybe a pizza? 🍕).

Your support keeps me motivated to maintain this package and create more awesome open-source tools for the Laravel community!

Every sponsor gets a virtual high-five and eternal gratitude! 🙌

📚 Documentation

Full documentation is available in the docs directory.

Installation

composer require masterix21/laravel-helpdesk

php artisan vendor:publish --tag="laravel-helpdesk-migrations"
php artisan migrate

php artisan vendor:publish --tag="laravel-helpdesk-config"

Quick Start

use LucaLongo\LaravelHelpdesk\Facades\LaravelHelpdesk;
use LucaLongo\LaravelHelpdesk\Enums\TicketStatus;

// Create a ticket
$ticket = LaravelHelpdesk::open([
    'type' => 'product_support',
    'subject' => 'Cannot access dashboard',
    'description' => 'Getting error when trying to login...',
    'priority' => 'high',
]);

// Transition status
$ticketService = app(TicketService::class);
$ticketService->transition($ticket, TicketStatus::Resolved);

See the documentation for detailed usage and configuration options.

Testing

composer test

Changelog

Please see CHANGELOG for more information on what has changed recently.

Contributing

Please see CONTRIBUTING for details.

Security Vulnerabilities

Please review our security policy on how to report security vulnerabilities.

Credits

• Luca Longo
• All Contributors

License

The MIT License (MIT). Please see License File for more information.